Accessibility Statement

Last Updated: May 20, 2024

Smooth Sailing Support Services is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility

Smooth Sailing Support Services takes the following measures to ensure accessibility of our website:

• Include accessibility as part of our mission statement.
• Integrate accessibility into our procurement practices.
• Provide continual accessibility training for our staff.
• Assign clear accessibility targets and responsibilities.
• Employ formal accessibility quality assurance methods.

Feedback

We welcome your feedback on the accessibility of Smooth Sailing Support Services' website. Please let us know if you encounter accessibility barriers on our website:

• Phone: 0436 423 079
• E-mail: info@smoothsailingsupport.com.au

We try to respond to feedback within 5 business days.

Technical Specifications

Accessibility of Smooth Sailing Support Services' website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Smooth Sailing Support Services' website:

• User-generated content: Comments from users may not always be fully accessible. We monitor user comments and typically repair issues within 2 business days. Please use the 'report comment' button if you encounter an issue.
• Archived documents: Some older documents in PDF format may not meet accessibility standards. We are working to update these or provide accessible alternatives. If you need a specific document in an accessible format, please contact us.

Assessment Approach

Smooth Sailing Support Services assessed the accessibility of its website by the following approaches:

• Self-evaluation

This statement was created on May 20, 2025.